Your privacy matters to us. This policy explains what we collect, how we use it, and your rights regarding your personal information.

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Information We Collect

We collect personal and business information to provide better services, including:

• Personal details like your name, email address, and phone number.

• Business information such as your company name and preferences.

• Website usage data (e.g., pages visited, time spent, and interactions).

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How We Use Your Information

We use your information to:

• Process and respond to inquiries or orders.

• Customize and improve your experience on our platform.

• Send updates, offers, or promotional content (with your consent).

• Ensure smooth communication and support.

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Data Security

We implement strict measures to safeguard your information, including encryption and secure storage. While we strive for the highest security standards, no system is entirely foolproof.​

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Sharing Your Information

Your information will not be sold, rented, or shared with third parties except:

• When required to fulfill services (e.g., sharing with vendors for order processing).

• As mandated by legal obligations.

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Your Rights

You have the right to:

• Access and review the data we hold about you.

• Request corrections to inaccurate information.

• Request the deletion of your data (subject to legal or contractual obligations).

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Cookies and Tracking

Our website may use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

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Content Policy

The information provided through the The Centrl website, including blogs, product pages, guides, and other resources, is for general informational purposes only.

The content published on our Services:

• Does not constitute legal, financial, compliance, engineering, or professional advice.

• Is not a substitute for consultation with licensed professionals.

• May not reflect the most current legal, regulatory, or operational developments.

Laws, fire safety norms, electrical load requirements, food safety regulations, and municipal compliance standards may vary by state and locality within India. Hospitality operators are solely responsible for ensuring that any equipment or product purchased complies with:

• Applicable state regulations

• Municipal safety codes

• FSSAI requirements

• Fire and electrical safety norms

• Local health department regulations

The Centrl expressly disclaims all liability with respect to actions taken or not taken based on the contents of this website.

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Image Color Policy

Our team makes every reasonable effort to display product colors as accurately as possible across our website and marketing materials.

However:

• Product colors may appear different depending on your screen settings, display calibration, lighting conditions, and device type.

• We cannot guarantee that the color shown on your device will exactly match the physical product received.

• Certain products including packaging materials, laminated surfaces, and coated metals may have slight variations due to manufacturing batches.

If you are attempting to match an existing product, uniform, furniture finish, or packaging color, we recommend contacting our team before placing your order. We will make reasonable efforts to assist you.

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Image Policy

The Centrl aims to provide the most accurate visual representation of products available.

However:

• Some product images may be representative or illustrative in nature.

• Certain images may display optional accessories, attachments, or configurations not included as standard.

• In some cases, a similar product image may be used when manufacturer photography is unavailable.

• Actual product design, labeling, or minor features may vary depending on manufacturer updates.

Customers are strongly advised to:

• Carefully review product descriptions

• Check specification sheets

• Verify dimensions and technical requirements

• Review any installation documentation

If you have questions regarding a product's configuration, compatibility, or inclusions, please contact the The Centrl team prior to placing your order.

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Price Matching Policy

At The Centrl, we strive to offer competitive and transparent pricing for hospitality businesses across India.

If you find a lower advertised price from an authorized Indian distributor or supplier for the same product (including applicable taxes and delivery charges), you may bring it to our attention.

To request a price review, please provide:

• Competitor name

• Product model number

• Quoted price (including GST and shipping)

• Proof of current availability

We will review the request and, where feasible, attempt to offer a competitive or improved quotation.

Price matching is subject to:

• Product availability

• Authorized distribution status

• Comparable warranty and service conditions

• Bulk quantity requirements

The Centrl reserves the right to approve or decline price matching requests at its sole discretion.

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Updates to This Policy

We may update this policy periodically to reflect changes in our practices. Any updates will be posted on this page with a revised effective date.